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Confrontation Management & Field Safety and Security

August 18, 2025 9:00 AM - 4:00 PM (PDT)

Description

Confrontation Management 

Employees who work directly with the public often face multiple challenges and must leverage a broad range of skills to support their clients. Interacting with frustrated or aggressive people can be a shocking and scary experience. This course helps your staff develop the skills and confidence to better identify and address these situations and prevent a challenging situation from becoming a critical incident. Avoiding confrontation is as much about cultural awareness as an operational tactic. 

The course will include: 

  • Personal safety strategies 
  • Reviewing factors that may escalate interactions 
  • Setting emotional and physical boundaries 
  • Responding to Confrontation (Difficult, Disruptive, Dangerous) 
  • Interactive role-playing 

Field Safety and Security 

Employees who work away from the structure and support of an office environment face a wide range of challenges, hazards, and threats. Very often they must face these situations alone. This presentation is an introduction to a range of prevention strategies including how to recognize warning signs and indicators of concerning behavior and more importantly, what to do if they find themselves in uncomfortable and/or challenging situations. 

The course will include: 

  • Using Situational Awareness to Protect Yourself 
  • Developing a Process for Working in the Field 
  • Recognizing the Warning Signs of Potential Violence 
  • Managing Confrontation


Confrontation Management 9am-12pm (3hours) 

Lunch 12pm-1pm 

Field Safety & Security 1pm-4pm (3hours)



Location

City of Lakewood

The training will take place in the Maple Room. Complimentary parking is located in the front or back of 5000 Clark Ave.

Contact Information

City of Pasadena
Name: Dulce Gomez
Phone: 626-744-7944
Email: dugomez@cityofpasadena.net
Details: You may also contact CMPA's Coordinator, Yael Oved at yael581@hotmail.com.
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