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Confrontation Management & Field Safety and Security

August 18, 2025 9:00 AM - 4:00 PM (PDT)

Description

Confrontation Management 

Employees who work directly with the public often face multiple challenges and must leverage a broad range of skills to support their clients. Interacting with frustrated or aggressive people can be a shocking and scary experience. This course helps your staff develop the skills and confidence to better identify and address these situations and prevent a challenging situation from becoming a critical incident. Avoiding confrontation is as much about cultural awareness as an operational tactic. 

The course will include: 

  • Personal safety strategies 
  • Reviewing factors that may escalate interactions 
  • Setting emotional and physical boundaries 
  • Responding to Confrontation (Difficult, Disruptive, Dangerous) 
  • Interactive role-playing 

Field Safety and Security 

Employees who work away from the structure and support of an office environment face a wide range of challenges, hazards, and threats. Very often they must face these situations alone. This presentation is an introduction to a range of prevention strategies including how to recognize warning signs and indicators of concerning behavior and more importantly, what to do if they find themselves in uncomfortable and/or challenging situations. 

The course will include: 

  • Using Situational Awareness to Protect Yourself 
  • Developing a Process for Working in the Field 
  • Recognizing the Warning Signs of Potential Violence 
  • Managing Confrontation


Confrontation Management 9am-12pm (3hours) 

Lunch 12pm-1pm 

Field Safety & Security 1pm-4pm (3hours)



Location

City of Lakewood

The training will take place in the Maple Room. Complimentary parking is located in the front or back of 5000 Clark Ave.
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Contact Information

City of Pasadena
Name: Dulce Gomez
Phone: 626-744-7944
Email: dugomez@cityofpasadena.net
Details: You may also contact CMPA's Coordinator, Yael Oved at yael581@hotmail.com.
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