BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P1H REFRESH-INTERVAL:P1H CALSCALE:GREGORIAN BEGIN:VTIMEZONE TZID:America/Los_Angeles BEGIN:DAYLIGHT RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=2SU DTSTART:20070101T000000 TZOFFSETFROM:-0800 TZOFFSETTO:-0700 TZNAME:Pacific Daylight Time END:DAYLIGHT BEGIN:STANDARD RRULE:FREQ=YEARLY;BYMONTH=11;BYDAY=1SU DTSTART:20070101T000000 TZOFFSETFROM:-0700 TZOFFSETTO:-0800 TZNAME:Pacific Standard Time END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20260818T090000 DTEND;TZID=America/Los_Angeles:20260818T160000 X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:Confrontation Management & Field Safety and Security DESCRIPTION:Confrontation Management Employees who work directly with the public often face multiple challenges and must leverage a broad range of skills to support their clients. Interacting with frustrated or aggressive people can be a shocking and scary experience. This course helps your staff develop the skills and confidence to better identify and address these situations and prevent a challenging situation from becoming a critical incident. Avoiding confrontation is as much about cultural awareness as an operational tactic. The course will include: Personal safety strategies Reviewing factors that may escalate interactions Setting emotional and physical boundaries Responding to Confrontation (Difficult\, Disruptive\, Dangerous) Interactive role-playing Field Safety and Security Employees who work away from the structure and support of an office environment face a wide range of challenges\, hazards\, and threats. Very often they must face these situations alone. This presentation is an introduction to a range of prevention strategies including how to recognize warning signs and indicators of concerning behavior and more importantly\, what to do if they find themselves in uncomfortable and/or challenging situations. The course will include: Using Situational Awareness to Protect Yourself Developing a Process for Working in the Field Recognizing the Warning Signs of Potential Violence Managing Confrontation\nConfrontation Management 9am-12pm (3hours) Lunch 12pm-1pm Field Safety & Security 1pm-4pm (3hours) X-ALT-DESC;FMTTYPE=text/html:

Confrontation Management \;

Employees who work directly with the public often face multiple challenges and must leverage a broad range of skills to support their clients. Interacting with frustrated or aggressive people can be a shocking and scary experience. This course helps your staff develop the skills and confidence to better identify and address these situations and prevent a challenging situation from becoming a critical incident. Avoiding confrontation is as much about cultural awareness as an operational tactic. \;

The course will include: \;

Field Safety and Security \;

Employees who work away from the structure and support of an office environment face a wide range of challenges\, hazards\, and threats. Very often they must face these situations alone. This presentation is an introduction to a range of prevention strategies including how to recognize warning signs and indicators of concerning behavior and more importantly\, what to do if they find themselves in uncomfortable and/or challenging situations. \;

The course will include: \;


Confrontation Management 9am-12pm (3hours) \;

Lunch 12pm-1pm \;

Field Safety &\; Security 1pm-4pm (3hours)



LOCATION:1081 N. Fair Oaks Ave Pasadena CA 91103 UID:e.1808.1561722 SEQUENCE:3 DTSTAMP:20260717T061009Z URL:https://members.californiaparking.org/calendar/Details/confrontation-management-field-safety-and-security-1841041?sourceTypeId=Hub END:VEVENT END:VCALENDAR