The Program Manager is responsible for supporting the daily operations and overall program management functions for municipal projects in the Los Angeles area. These programs provide transportation, parking violation processing and collections services, and expanded related services and technology solutions.  
 
The Program Manager plans, manages and controls the day-to-day activities of a team, including subcontractors, and is responsible for the Profit and Loss of the contract. The position interacts with key stakeholders of the municipal client daily via phone and in-person meetings. The Manager also interacts with internal management, the data center and IT teams, and finance and accounting groups. The Program Manager ensures that performance standards and customer needs are met. 

Core Responsibilities 

• Responsible for assigned municipal projects from inception through delivery and maintenance, interfacing with customer stakeholders, the program management team, and technical resources 

• Prepares and manages project implementation plans/schedules, project budget, and profit and loss; ensures program operates within budget and in accordance with contract requirements 

• Serves as primary customer interface for all aspects of the project and ongoing contract relationship; works with customers to troubleshoot system functionality issues 

• Identifies key performance indicators and builds reports for customers 

• Coordinates between customer and program management team to ensure successful implementation and ongoing operations including but not limited to internal operations, service delivery, customer service, back-office operations, finance an accounting 

• Identified and executes opportunities to grow the client relationship/business while focusing on delivery of current contract products 

• Identifies areas of continuous improvement and opportunity for cost savings and performance efficiencies; provides leadership in implementation and management of new and existing operational processes with varying degrees of complexity 

• Other related duties as assigned